Principal Product Manager - Account ( User Center )
Posted on Monday, December 11, 2023
Who We Are
At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.
We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you.
About the Opportunity
What You’ll Be Doing:
- Responsible for OKX cefi user center system globally, independently complete overall product planning and roadmaps, organize work streams and milestones, and reach goals.
- Responsible for conception, design, development and delivery of our in-house user center product including building authentication capability for both consumer and business customers, designing account structure and business usage for crypto exchange eco-system , handling account level enquiries and providing robust features and SOP for both consumer customer and cs teams.
- Ensure oversight and review of all End to End solution deliverables.
- Work in close coordination with all teams to identify, advise and escalate material product risks region by region.
- With the mindset of becoming the pioneer and leader in the industry, having the ability to research industry gameplay in-depth, discover user needs and detect market opportunities
- Managing at least two scrum teams by agile process
What We Look For In You:
- Relevant user experience in user center domain , good logic and systemical growth knowledge
- At least 2 years of people management experience
- Candidates will be self-motivated, client focused and high energy level individual
- Experienced professional in user center/account services experience in the e-commerce/crypto/finance/ entertainment industry.
- Ability to navigate across global and cross-functional teams.
- Working experience in well-known Internet/cryptocurrency companies such as Facebook, Amazon, Airbnb, Coinbase, etc.
- A master of identifying and solving ambiguous problems to drive customer and business value, excellent empathy and business-oriented thinking model, able to define and solve key problems
- A "Driver" mindset. You are biased toward action, a great collaborator, and constantly pushing toward clarity and delivery
- Proficiency in English as it can be used as a working language, Mandarin speaker will be mandatory.
- Less experience candidates would be considered as Senior Product Manager.
Nice to Haves:
Experience in building Crypto/Web3/Blockchain products
Perks & Benefits:
Competitive total compensation
Comprehensive insurance coverage for employees and their dependants
More that we love to tell you along the process!