Senior Agent, Customer Conversion (Mandarin & English Support)
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.
OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.
What We Look For In You:
- Bachelor degree or above, with excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
- Possess strong learning ability, execution ability with high stress tolerance.
- With more than one (1) year of community-related work experience.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
What You’ll Be Doing:
- According to the needs of business goals, formulate a 0-1 operation plan for the community, including but not limited to improving community activity, planning community activities and etc. Able to sort out the operation SOP completely and independently.
- Through user profiling and other analysis, refined design activities and operation strategies, improve user awareness, stickiness, and retention. Complete user conversion in a targeted manner, and be able to propose strategic improvements through data analysis.
- Deeply explore users’ needs and values, and lead the team to improve output.
- Implement community operation plans to cultivate and improve the capabilities of team members and achieve transformation goals.
Benefits & Perks:
- Competitive remuneration package (Basic Salary + Annual Increment)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations