Hybrid - Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

What You'll Do

As a Payroll Expansion Specialist at BambooHR, you'll play a key role in helping our existing customers thrive by introducing them to additional software features and the right solutions. With a perfect blend of customer service and sales (no cold calling involved), you'll enhance their experience and ensure they get the most out of our products. Plus, you'll work with a talented team who’s fully invested in your success!

Key Responsibilities:

Customer Engagement & Relationship Building:

• Respond to customer inquiries promptly and proactively reach out at key milestones to foster strong relationships.
• Guide customers through discovering additional features that can enhance their BambooHR experience.
• Conduct product demos to effectively showcase how our software solves their challenges.

Sales & Opportunity Management:

• Identify and sell the right products to customers who can benefit from additional services.
• Manage a dynamic pipeline of 60-80 customer opportunities, ensuring timely follow-ups and progression through the sales funnel.
• Consistently refine your lead-to-close ratios, persistence, and customer satisfaction metrics.

Collaboration & Team Support:

• Coordinate with other customer-facing teams to ensure seamless service and customer satisfaction.
• Engage with colleagues in a supportive, team-oriented environment, sharing insights and best practices to drive success for everyone.

Operational Excellence:

• Maintain consistent communication with customers via phone and email, ensuring clarity and value in each interaction.
• Be fully engaged and available during working hours (Monday–Friday, 8 AM to 5 PM) to support customer needs.

What You Need to Get the Job Done:

• Prior experience in sales or customer success, with a passion for helping customers succeed.
• Strong collaboration and negotiation skills, with an ability to communicate effectively and build rapport.
• Excellent verbal and written communication skills, with the ability to explain product value clearly and confidently.
• Comfortable delivering online demos and engaging customers through phone and email.
• A positive, approachable attitude with a focus on delivering exceptional service.
• Must reside in (or be willing to relocate to) Utah.
  
  

What Will Make Us REALLY Love You:

• You live in Utah and are within commuting distance of our office.
• Highly motivated and self-driven with a resilient, growth-focused mindset.
• A true team player who celebrates both individual and team success.
• Coachable, open to feedback, and eager to improve and grow within the role.

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back. Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
• Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

#LI-Hybrid